At Archex, we respect the privacy of people who visit our website and contact us about our services.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you when you visit https://www.archexweb.in or submit an enquiry.
1. Who we are
This website is operated under the name Archex. For the purposes of this Privacy Policy, "Archex", "we", "us" and "our" refer to the operator of this website.
Archex provides digital product engineering, custom software development, AI integration, web and mobile development, business-system integration, application modernization and related technology services.
Website: https://www.archexweb.in
The business entity identified above is responsible for the personal information described in this Policy, subject to applicable law.
2. Information we collect
We collect information that you voluntarily provide through our website, along with limited technical information that may be processed when you visit the site.
2.1 Information you provide
When you contact us or submit a project enquiry, we may collect:
- Identity information: Your name.
- Contact information: Your work email address and other contact details you choose to provide.
- Business information: Your company or organization name.
- Project information: The service type and description, requirements or context you provide.
- Project preferences: Optional budget, preferred start date or preferred contact method.
- Consent information: Your confirmation that you have read and agreed to the applicable enquiry and privacy notice.
Please do not submit passwords, authentication credentials, payment card information, confidential production data or other sensitive information through general enquiry forms.
2.2 Technical information
Website hosting, delivery and security infrastructure may automatically process limited technical information, including:
- IP address, browser type and version, and device and operating system information.
- Requested pages and resources, date and time of access, and referring page where available.
- Technical and diagnostic information associated with requests.
This information may be processed to deliver the website, maintain availability, diagnose technical problems, protect against malicious activity and investigate abuse.
2.3 Information from third-party services
If you interact with an external service linked from our website, that service may collect information directly from your browser or device under its own privacy policy. We do not control the independent privacy practices of external websites or services.
3. How we use your information
We use the information described above for the following purposes:
- Responding to enquiries: To review your message, understand your requirements, respond to questions and discuss potential projects.
- Project communication: To communicate about a proposed engagement, request information, prepare estimates or proposals and coordinate discussions.
- Website operation: To operate, maintain and improve the website and ensure that its features function correctly.
- Security and abuse prevention: To detect and reduce spam, fraudulent submissions, unauthorized access, malicious activity and other threats.
- Business administration: To maintain appropriate enquiry records and document discussions or decisions where necessary.
- Legal obligations: To comply with applicable laws, regulations, lawful requests and other legitimate legal requirements.
We do not use information submitted through a general project enquiry to send unrelated promotional communications unless we have an appropriate basis and, where required, your permission.
4. How enquiry information is stored and processed
Archex uses third-party technology providers to support the operation of its website and enquiry process. Depending on the website configuration and services enabled, these may include:
- Supabase: May store and manage enquiry information submitted through website forms.
- Resend: May deliver transactional notification emails associated with submitted enquiries.
- Vercel: Provides hosting and delivery infrastructure that may process technical request information.
- Cloudflare Turnstile: May help identify and prevent automated or abusive form submissions where configured.
These providers process information according to their respective services, contractual arrangements and privacy documentation. We aim to limit information shared with providers to what is reasonably necessary for their role.
5. How we share information
We do not sell personal information. We may share information in limited circumstances, including:
- Service providers: With providers supporting hosting, database storage, email delivery, security and related operations.
- Legal and regulatory requirements: Where disclosure is required by law, court order, lawful government request or valid legal process.
- Protection of rights and security: Where reasonably necessary to investigate suspected fraud, protect systems, enforce agreements or protect rights and safety.
- Business changes: If the business undergoes restructuring, merger, acquisition or transfer of relevant assets, where legally permitted and subject to safeguards.
We do not authorize service providers to use enquiry information for their own unrelated marketing merely because they process it on our behalf.
6. Cookies and similar technologies
Our website may use cookies, browser storage or similar technologies for functionality, user preferences, security or reliable delivery. Browser storage may remember a preference such as a selected appearance theme, if enabled.
Hosting and security infrastructure may also use technically necessary mechanisms to deliver pages, protect the website or manage traffic. We do not intend to use enquiry information for advertising profiling.
You can manage cookies and browser storage through your browser settings. Restricting certain technologies may affect functionality. If additional analytics, advertising or tracking technologies are introduced, this Policy should be updated.
7. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal requirements.
- Enquiry information: As long as necessary to review and respond, maintain relevant records and manage resulting discussions or engagements.
- Project-related records: For the duration of a professional engagement and an appropriate period afterwards, in accordance with the agreement and legal requirements.
- Technical and security logs: According to operational and security requirements of relevant infrastructure providers.
When information is no longer required, we take reasonable steps to delete it or remove it from active use, subject to legal retention, legitimate record-keeping needs and technical backup cycles. Specific periods may depend on the information and purpose for which it was collected.
8. How we protect information
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse. These measures may include:
- Restricted access to systems containing enquiry information.
- Appropriate authentication and access controls.
- Secure website connections using HTTPS.
- Established infrastructure and service providers.
- Reasonable measures to prevent spam and unauthorized form submissions.
- Appropriate handling of business and enquiry records.
No website, internet transmission or electronic storage system can be guaranteed to be completely secure. If you believe information submitted to Archex has been exposed or misused, please contact us using the details below.
9. Your privacy rights and choices
Depending on your location and applicable law, you may have rights to:
- Request information about personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion, subject to legal and operational requirements.
- Withdraw consent where processing is based on consent.
- Raise an objection or concern about certain forms of processing.
- Seek assistance or submit a privacy complaint through the appropriate process.
To make a request, contact us using the details in Section 13. We may need to verify your identity or request additional information. Valid requests will be handled in accordance with applicable law, and we will explain where a request cannot be fulfilled in full to the extent permitted by law.
10. Children's privacy
The Archex website and professional services are intended for businesses, professionals and others seeking technology services. The website is not designed to collect personal information specifically from children.
If you believe a child has provided personal information through our website, please contact us so that we can review the matter and take appropriate action.
11. International processing
Some technology providers used to operate our website may process information in data centres or locations outside your country of residence. Technical or enquiry information may therefore be processed across geographical locations depending on provider, service configuration and infrastructure.
Where required by applicable law, appropriate measures will be taken in relation to such processing and transfers.
12. Third-party websites and services
Our website may contain links to third-party websites, platforms, documentation or services. These operate independently and have their own privacy policies, terms and data-handling practices.
Archex is not responsible for the privacy practices or content of third-party websites that we do not operate. We encourage you to review the privacy policy of any external service before providing information to it.
13. Contact and privacy requests
If you have questions about this Privacy Policy, wish to understand how your information is handled, or want to exercise an applicable privacy right, contact us:
Please include enough information for us to understand your request. Do not include passwords, OTPs or other authentication credentials in your message. We will review and respond to privacy-related requests in accordance with applicable requirements.
14. Changes to this Privacy Policy
We may update this Privacy Policy when our website, services, technology providers or data-handling practices change, or when required by applicable law. The latest version will be published on this page with its revised "Last updated" date.
We encourage visitors to review this page periodically to understand how their information is handled.